{"id":845,"date":"2026-07-10T03:50:35","date_gmt":"2026-07-10T03:50:35","guid":{"rendered":"https:\/\/karaztexas.com\/?page_id=845"},"modified":"2026-07-10T04:15:00","modified_gmt":"2026-07-10T04:15:00","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/karaztexas.com\/es\/customer-care\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"845\" class=\"elementor elementor-845\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0810d96 e-con-full e-flex e-con e-parent\" data-id=\"0810d96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/youtu.be\\\/MVNNaTojRrI?si=ugnsnPAtG7lLjtu9&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\" role=\"presentation\"><\/div>\n\t\t\t\t\t\t<\/div><div class=\"elementor-element elementor-element-5fa32c4 e-con-full e-flex e-con e-child\" data-id=\"5fa32c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-239c9aa elementor-widget elementor-widget-elementskit-heading\" data-id=\"239c9aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title\">Cliente <span>Cuidado<\/span><\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddbafa9 elementor-widget__width-auto elementor-mobile-align-center elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ddbafa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Inicio<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-angle-right-solid\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Atenci\u00f3n al cliente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1f1f2f e-con-full e-flex e-con e-parent\" data-id=\"f1f1f2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d153f95 elementor-widget elementor-widget-html\" data-id=\"d153f95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================================\r\n     KARAZ TEXAS \u2014 CUSTOMER CARE PAGE (v2)\r\n     Paleta y tipograf\u00eda tomadas del Kit Global de Elementor:\r\n     Primary #F1EEE9 \u00b7 Secondary #070606 \u00b7 Text #706D6D \u00b7 Accent #7F694F \u00b7 Accent1 #E8E1D7\r\n     Fonts: Instrument Serif (headings) \/ Pinyon Script (labels) \/ Work Sans (body)\r\n     Pegar dentro de un widget HTML de Elementor\r\n     ============================================================ -->\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Instrument+Serif:ital@0;1&family=Pinyon+Script&family=Work+Sans:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  .kz-cc-wrap{\r\n    --kz-primary:#f1eee9;      \/* fondo crema *\/\r\n    --kz-secondary:#070606;    \/* negro \/ texto fuerte *\/\r\n    --kz-text:#706d6d;         \/* gris cuerpo *\/\r\n    --kz-accent:#7f694f;       \/* bronce\/dorado *\/\r\n    --kz-accent1:#e8e1d7;      \/* crema claro \/ paneles *\/\r\n    --kz-burgundy:#4a1620;     \/* burdeos del footer real del sitio \u2014 ajustar si no coincide exacto *\/\r\n    font-family:'Work Sans',sans-serif;\r\n    background:var(--kz-primary);\r\n    color:var(--kz-text);\r\n    padding:80px 6vw 100px;\r\n    box-sizing:border-box;\r\n  }\r\n  .kz-cc-wrap *{box-sizing:border-box;}\r\n\r\n  \/* ---------- HERO ---------- *\/\r\n  .kz-cc-hero{\r\n    max-width:900px;\r\n    margin:0 auto 70px;\r\n    text-align:center;\r\n  }\r\n  .kz-cc-label{\r\n    font-family:'Pinyon Script', cursive;\r\n    font-size:40px;\r\n    color:var(--kz-accent);\r\n    display:block;\r\n    margin-bottom:4px;\r\n    line-height:1;\r\n  }\r\n  .kz-cc-title{\r\n    font-family:'Instrument Serif', serif !important;\r\n    font-weight:400 !important;\r\n    font-size:20px !important;\r\n    line-height:1.3 !important;\r\n    margin:0 !important;\r\n    color:var(--kz-secondary) !important;\r\n  }\r\n  .kz-cc-title em{\r\n    font-style:italic;\r\n    color:var(--kz-accent);\r\n  }\r\n  .kz-cc-hero p{\r\n    max-width:620px;\r\n    margin:22px auto 0;\r\n    font-size:15px;\r\n    line-height:1.85;\r\n    color:var(--kz-text);\r\n    letter-spacing:.2px;\r\n    font-weight:300;\r\n  }\r\n  .kz-cc-divider{\r\n    width:70px;\r\n    height:1px;\r\n    background:var(--kz-accent);\r\n    margin:26px auto 0;\r\n  }\r\n\r\n  \/* ---------- QUICK INFO STRIP ---------- *\/\r\n  .kz-cc-strip{\r\n    max-width:1100px;\r\n    margin:0 auto 70px;\r\n    display:grid;\r\n    grid-template-columns:repeat(3,1fr);\r\n    gap:24px;\r\n  }\r\n  .kz-cc-strip-item{\r\n    background:var(--kz-accent1);\r\n    border:1px solid rgba(127,105,79,.25);\r\n    border-radius:2px;\r\n    padding:34px 26px;\r\n    text-align:center;\r\n  }\r\n  .kz-cc-strip-item h4{\r\n    font-family:'Instrument Serif', serif;\r\n    font-style:italic;\r\n    font-weight:400;\r\n    font-size:22px;\r\n    margin:0 0 10px;\r\n    color:var(--kz-secondary);\r\n  }\r\n  .kz-cc-strip-item p{\r\n    font-size:13px;\r\n    line-height:1.7;\r\n    margin:0;\r\n    color:var(--kz-text);\r\n    font-weight:300;\r\n  }\r\n\r\n  \/* ---------- SECTION HEADERS ---------- *\/\r\n  .kz-cc-section{\r\n    max-width:900px;\r\n    margin:0 auto 60px;\r\n  }\r\n  .kz-cc-section-head{\r\n    display:flex;\r\n    align-items:baseline;\r\n    gap:18px;\r\n    margin-bottom:28px;\r\n  }\r\n  .kz-cc-section-head .kz-num{\r\n    font-family:'Instrument Serif', serif;\r\n    font-style:italic;\r\n    font-size:30px;\r\n    color:var(--kz-accent);\r\n    line-height:1;\r\n    min-width:40px;\r\n  }\r\n  .kz-cc-section-head h2{\r\n    font-family:'Instrument Serif', serif;\r\n    font-weight:400;\r\n    font-size:clamp(24px,3vw,30px);\r\n    margin:0;\r\n    color:var(--kz-secondary);\r\n    letter-spacing:.2px;\r\n  }\r\n  .kz-cc-section-head::after{\r\n    content:\"\";\r\n    flex:1;\r\n    height:1px;\r\n    background:linear-gradient(90deg,rgba(127,105,79,.5),transparent);\r\n  }\r\n\r\n  \/* ---------- ACCORDION ---------- *\/\r\n  .kz-cc-accordion{\r\n    border-top:1px solid rgba(7,6,6,.12);\r\n  }\r\n  .kz-cc-item{\r\n    border-bottom:1px solid rgba(7,6,6,.12);\r\n  }\r\n  .kz-cc-item-head{\r\n    width:100%;\r\n    background:none;\r\n    border:none;\r\n    text-align:left;\r\n    padding:22px 4px;\r\n    display:flex;\r\n    justify-content:space-between;\r\n    align-items:center;\r\n    cursor:pointer;\r\n    font-family:'Work Sans', sans-serif;\r\n    font-size:16px;\r\n    font-weight:500;\r\n    color:var(--kz-secondary);\r\n    gap:20px;\r\n    letter-spacing:.2px;\r\n  }\r\n  .kz-cc-item-head:hover{color:var(--kz-accent);}\r\n  .kz-cc-icon{\r\n    width:24px;\r\n    height:24px;\r\n    min-width:24px;\r\n    border:1px solid var(--kz-accent);\r\n    border-radius:50%;\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:center;\r\n    position:relative;\r\n    transition:transform .35s ease, background .35s ease;\r\n  }\r\n  .kz-cc-icon::before,.kz-cc-icon::after{\r\n    content:\"\";\r\n    position:absolute;\r\n    background:var(--kz-accent);\r\n    transition:opacity .3s ease, transform .35s ease;\r\n  }\r\n  .kz-cc-icon::before{width:9px;height:1.5px;}\r\n  .kz-cc-icon::after{width:1.5px;height:9px;}\r\n  .kz-cc-item.active .kz-cc-icon{background:var(--kz-accent); transform:rotate(180deg);}\r\n  .kz-cc-item.active .kz-cc-icon::before,.kz-cc-item.active .kz-cc-icon::after{background:var(--kz-primary);}\r\n  .kz-cc-item.active .kz-cc-icon::after{opacity:0;}\r\n\r\n  .kz-cc-item-body{\r\n    max-height:0;\r\n    overflow:hidden;\r\n    transition:max-height .45s ease;\r\n  }\r\n  .kz-cc-item-body-inner{\r\n    padding:0 4px 26px;\r\n    font-size:14px;\r\n    line-height:1.9;\r\n    color:var(--kz-text);\r\n    font-weight:300;\r\n  }\r\n  .kz-cc-item-body-inner p{margin:0 0 14px;}\r\n  .kz-cc-item-body-inner ul{margin:0 0 14px; padding-left:20px;}\r\n  .kz-cc-item-body-inner li{margin-bottom:8px;}\r\n  .kz-cc-item-body-inner strong{color:var(--kz-secondary); font-weight:600;}\r\n  .kz-cc-item-body-inner a{color:var(--kz-accent); text-decoration:none; border-bottom:1px solid var(--kz-accent);}\r\n  .kz-cc-item-body-inner a:hover{color:var(--kz-secondary);}\r\n\r\n  \/* ---------- JEWELRY CARE (highlight box) ---------- *\/\r\n  .kz-cc-care-box{\r\n    max-width:900px;\r\n    margin:0 auto 70px;\r\n    background:var(--kz-accent1);\r\n    border:1px solid rgba(127,105,79,.3);\r\n    border-radius:2px;\r\n    padding:46px 44px;\r\n  }\r\n  .kz-cc-care-box h2{\r\n    font-family:'Instrument Serif', serif;\r\n    font-style:italic;\r\n    font-weight:400;\r\n    font-size:28px;\r\n    margin:0 0 10px;\r\n    color:var(--kz-secondary);\r\n    text-align:center;\r\n  }\r\n  .kz-cc-care-box>p{\r\n    text-align:center;\r\n    color:var(--kz-text);\r\n    font-size:14px;\r\n    margin:0 0 26px;\r\n    font-weight:300;\r\n  }\r\n  .kz-cc-care-grid{\r\n    display:grid;\r\n    grid-template-columns:repeat(2,1fr);\r\n    gap:18px 34px;\r\n  }\r\n  .kz-cc-care-grid div{\r\n    display:flex;\r\n    gap:12px;\r\n    align-items:flex-start;\r\n    font-size:13.5px;\r\n    line-height:1.7;\r\n    color:var(--kz-text);\r\n    font-weight:300;\r\n  }\r\n  .kz-cc-care-grid div span.dot{\r\n    width:6px;height:6px;min-width:6px;\r\n    border-radius:50%;\r\n    background:var(--kz-accent);\r\n    margin-top:8px;\r\n  }\r\n  .kz-cc-care-footer{\r\n    text-align:center;\r\n    margin:26px 0 0;\r\n    font-style:italic;\r\n    font-family:'Instrument Serif',serif;\r\n    color:var(--kz-accent);\r\n    font-size:16px;\r\n  }\r\n\r\n  \/* ---------- CONTACT \/ THANK YOU ---------- *\/\r\n  .kz-cc-contact{\r\n    max-width:900px;\r\n    margin:0 auto;\r\n    background:var(--kz-burgundy);\r\n    border-radius:2px;\r\n    padding:60px 40px;\r\n    text-align:center;\r\n    color:var(--kz-primary);\r\n    position:relative;\r\n    overflow:hidden;\r\n  }\r\n  .kz-cc-contact::before{\r\n    content:\"\";\r\n    position:absolute;\r\n    inset:10px;\r\n    border:1px solid rgba(127,105,79,.4);\r\n    pointer-events:none;\r\n  }\r\n  .kz-cc-contact .kz-cc-label{\r\n    color:var(--kz-accent);\r\n    font-size:34px;\r\n  }\r\n  .kz-cc-contact h2{\r\n    font-family:'Instrument Serif', serif;\r\n    font-weight:400;\r\n    font-size:clamp(24px,3.4vw,32px);\r\n    margin:0 0 16px;\r\n    color:var(--kz-primary);\r\n  }\r\n  .kz-cc-contact p{\r\n    font-size:14px;\r\n    line-height:1.85;\r\n    color:var(--kz-accent1);\r\n    max-width:520px;\r\n    margin:0 auto 28px;\r\n    font-weight:300;\r\n  }\r\n  .kz-cc-contact-links{\r\n    display:flex;\r\n    justify-content:center;\r\n    gap:36px;\r\n    flex-wrap:wrap;\r\n    margin-bottom:30px;\r\n  }\r\n  .kz-cc-contact-links a{\r\n    color:var(--kz-primary);\r\n    text-decoration:none;\r\n    font-size:14px;\r\n    letter-spacing:.5px;\r\n    border-bottom:1px solid transparent;\r\n    transition:border-color .3s ease, color .3s ease;\r\n  }\r\n  .kz-cc-contact-links a:hover{border-color:var(--kz-accent); color:var(--kz-accent1);}\r\n  .kz-cc-contact .kz-signoff{\r\n    font-family:'Instrument Serif', serif;\r\n    font-style:italic;\r\n    font-size:17px;\r\n    color:var(--kz-accent);\r\n    margin-top:24px;\r\n  }\r\n\r\n  \/* ---------- RESPONSIVE ---------- *\/\r\n  @media (max-width:768px){\r\n    .kz-cc-wrap{padding:56px 5vw 70px;}\r\n    .kz-cc-strip{grid-template-columns:1fr; gap:16px;}\r\n    .kz-cc-care-grid{grid-template-columns:1fr;}\r\n    .kz-cc-contact{padding:44px 26px;}\r\n    .kz-cc-contact-links{gap:20px; flex-direction:column;}\r\n    .kz-cc-section-head .kz-num{font-size:24px; min-width:32px;}\r\n  }\r\n<\/style>\r\n\r\n<div class=\"kz-cc-wrap\">\r\n\r\n  <!-- HERO -->\r\n  <div class=\"kz-cc-hero\">\r\n    <span class=\"kz-cc-label\">Nuestra Promesa<\/span>\r\n    <h1 class=\"kz-cc-title\">Siempre a tu lado, <em>Cada Paso<\/em><\/h1>\r\n    <div class=\"kz-cc-divider\"><\/div>\r\n    <p>En Karaz de Texas, estamos comprometidos a proporcionar un suave, fiable y experiencia de compra agradable. Por favor revise nuestras pol\u00edticas de env\u00edo y devoluci\u00f3n antes de realizar su pedido.<\/p>\r\n  <\/div>\r\n\r\n  <!-- QUICK INFO STRIP -->\r\n  <div class=\"kz-cc-strip\">\r\n    <div class=\"kz-cc-strip-item\">\r\n      <h4>Env\u00edo Gratis<\/h4>\r\n      <p>En todos los pedidos de estados UNIDOS de $65 o m\u00e1s. Tarifa plana de $5.99 por debajo de los $65.<\/p>\r\n    <\/div>\r\n    <div class=\"kz-cc-strip-item\">\r\n      <h4>El Tiempo De Procesamiento<\/h4>\r\n      <p>1-3 d\u00edas h\u00e1biles, luego de 3-5 d\u00edas laborables para la entrega.<\/p>\r\n    <\/div>\r\n    <div class=\"kz-cc-strip-item\">\r\n      <h4>Necesita Ayuda?<\/h4>\r\n      <p>Respondemos dentro de 1-2 d\u00edas h\u00e1biles de cada mensaje.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- SHIPPING POLICY -->\r\n  <div class=\"kz-cc-section\">\r\n    <div class=\"kz-cc-section-head\">\r\n      <span class=\"kz-num\">01<\/span>\r\n      <h2>Pol\u00edtica De Env\u00edo<\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"kz-cc-accordion\">\r\n      <div class=\"kz-cc-item active\">\r\n        <button class=\"kz-cc-item-head\">Gastos de env\u00edo <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Tenemos el orgullo de env\u00edo dentro de los Estados unidos.<\/p>\r\n            <ul>\r\n              <li><strong>Env\u00edo Est\u00e1ndar:<\/strong> Tarifa plana de $5.99 en pedidos de menos de $65.<\/li>\r\n              <li><strong>Env\u00edo Est\u00e1ndar Gratis<\/strong> en todos los pedidos de estados UNIDOS de $65 o m\u00e1s.<\/li>\r\n              <li>Los pedidos se env\u00edan a trav\u00e9s de la confianza de los transportistas, incluidos los de USPS.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Procesamiento De Pedidos <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Los pedidos se procesan de lunes a viernes. Por favor permita de 1-3 d\u00edas h\u00e1biles para el procesamiento antes de que se env\u00ede su pedido.<\/p>\r\n            <p>Los pedidos son procesados no en los fines de semana o importantes de estados UNIDOS vacaciones, incluyendo:<\/p>\r\n            <ul>\r\n              <li>D\u00eda De Acci\u00f3n De Gracias<\/li>\r\n              <li>El D\u00eda De Navidad<\/li>\r\n              <li>El D\u00eda de A\u00f1o nuevo<\/li>\r\n            <\/ul>\r\n            <p>Una vez que su pedido ha sido enviado, estimado de entrega es de 3-5 d\u00edas h\u00e1biles. Por favor, tenga en cuenta que los tiempos de entrega son estimados y pueden ser afectados por las condiciones clim\u00e1ticas, las vacaciones, o retrasos de transporte m\u00e1s all\u00e1 de nuestro control.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Seguimiento De Pedidos <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Una vez que su pedido ha sido enviado, usted recibir\u00e1 un email de confirmaci\u00f3n de env\u00edo con n\u00famero de seguimiento. La informaci\u00f3n de seguimiento puede tomar hasta 24-48 horas despu\u00e9s de la actualizaci\u00f3n de su etiqueta de env\u00edo ha sido creado.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Direcci\u00f3n De Env\u00edo <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Por favor, revise su direcci\u00f3n de env\u00edo cuidadosamente antes de completar su pedido. Karaz de Texas no es responsable de los paquetes enviados a una direcci\u00f3n incorrecta o incompleta proporcionada por el cliente.<\/p>\r\n            <p>Si un paquete es devuelto debido a una direcci\u00f3n incorrecta, el cliente ser\u00e1 responsable por el costo de reenv\u00edo de la orden.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- RETURNS, EXCHANGES & DAMAGED ITEMS -->\r\n  <div class=\"kz-cc-section\">\r\n    <div class=\"kz-cc-section-head\">\r\n      <span class=\"kz-num\">02<\/span>\r\n      <h2>Devoluciones, Cambios Y Art\u00edculos Da\u00f1ados<\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"kz-cc-accordion\">\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Pol\u00edtica De Reembolso <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Todas las ventas son finales. Karaz Texas no ofrecemos reembolsos. Por favor, revise su pedido cuidadosamente antes de completar su compra.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Los intercambios <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Con mucho gusto podemos reemplazar los elementos que llegan da\u00f1ados o han verificado el defecto de fabricaci\u00f3n. Para solicitar un intercambio:<\/p>\r\n            <ul>\r\n              <li>P\u00f3ngase en contacto con nosotros dentro de 3 d\u00edas de recibir su orden.<\/li>\r\n              <li>El art\u00edculo debe estar sin usar, en perfectas condiciones, y devuelto en su embalaje original.<\/li>\r\n              <li>Se requiere comprobante de compra.<\/li>\r\n            <\/ul>\r\n            <p>Para solicitar un intercambio, por favor, p\u00f3ngase en contacto con nosotros:<br>\r\n            Correo electr\u00f3nico: <a href=\"mailto:karazjewelrytexas@gmail.com\">karazjewelrytexas@gmail.com<\/a><br>\r\n            Instagram: <a href=\"https:\/\/instagram.com\/karaztexas\" target=\"_blank\" rel=\"noopener\">@karaztexas<\/a><\/p>\r\n            <p>Los clientes son responsables de los gastos de envio a menos que el art\u00edculo ha llegado da\u00f1ado debido a un error nuestro. Karaz de Texas se reserva el derecho de rechazar cualquier solicitud de cambio en que no cumple con los requisitos descritos en esta pol\u00edtica.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Perdido o Robado Paquetes <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Si tu paquete es confirmado perdido en tr\u00e1nsito, por favor p\u00f3ngase en contacto con nosotros para que podamos ayudarle.<\/p>\r\n            <p>Si el seguimiento de la informaci\u00f3n muestra que el paquete ha sido entregado, Karaz de Texas no es responsable por p\u00e9rdida o robo de los paquetes despu\u00e9s de la entrega. Le recomendamos ponerse en contacto con la empresa de transporte y sus autoridades locales si es necesario.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"kz-cc-item\">\r\n        <button class=\"kz-cc-item-head\">Art\u00edculos Da\u00f1ados <span class=\"kz-cc-icon\"><\/span><\/button>\r\n        <div class=\"kz-cc-item-body\">\r\n          <div class=\"kz-cc-item-body-inner\">\r\n            <p>Si su pedido llega da\u00f1ado, por favor p\u00f3ngase en contacto con nosotros dentro de 3 d\u00edas de entrega. Por favor incluya:<\/p>\r\n            <ul>\r\n              <li>Su n\u00famero de orden.<\/li>\r\n              <li>Fotos de el elemento da\u00f1ado(s).<\/li>\r\n              <li>Fotos de la caja de env\u00edo y embalaje.<\/li>\r\n            <\/ul>\r\n            <p>Esta informaci\u00f3n nos ayuda a procesar su reclamaci\u00f3n tan pronto como sea posible.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- JEWELRY CARE -->\r\n  <div class=\"kz-cc-care-box\">\r\n    <h2>Cuidado de las joyas<\/h2>\r\n    <p>Para ayudar a preservar la belleza y la longevidad de sus joyas, se recomienda:<\/p>\r\n    <div class=\"kz-cc-care-grid\">\r\n      <div><span class=\"dot\"><\/span> Evite el contacto directo con los perfumes, lociones, aceites y productos qu\u00edmicos agresivos.<\/div>\r\n      <div><span class=\"dot\"><\/span> Qu\u00edtese las joyas antes de nadar, ducharse, hacer ejercicio o dormir.<\/div>\r\n      <div><span class=\"dot\"><\/span> Almacenar cada pieza en un lugar fresco y seco cuando no est\u00e9 en uso.<\/div>\r\n      <div><span class=\"dot\"><\/span> Limpie suavemente con un pa\u00f1o suave y seco.<\/div>\r\n    <\/div>\r\n    <p class=\"kz-cc-care-footer\">El cuidado adecuado le ayudar\u00e1 a mantener su Karaz piezas lucir bella para los a\u00f1os venideros.<\/p>\r\n  <\/div>\r\n\r\n  <!-- CONTACT \/ THANK YOU -->\r\n  <div class=\"kz-cc-contact\">\r\n    <span class=\"kz-cc-label\">Preguntas?<\/span>\r\n    <h2>Estamos Siempre dispuestos a Ayudar<\/h2>\r\n    <p>Si usted tiene alguna pregunta sobre su pedido, el env\u00edo o intercambio, nuestro equipo est\u00e1 aqu\u00ed para usted. Nos esforzamos para responder en el plazo de 1-2 d\u00edas.<\/p>\r\n    <div class=\"kz-cc-contact-links\">\r\n      <a href=\"mailto:karazjewelrytexas@gmail.com\">karazjewelrytexas@gmail.com<\/a>\r\n      <a href=\"https:\/\/instagram.com\/karaztexas\" target=\"_blank\" rel=\"noopener\">@karaztexas<\/a>\r\n    <\/div>\r\n    <p style=\"margin-bottom:0;\">Gracias por elegir Karaz de Texas. Nosotros realmente apreciamos su apoyo y esperamos ser parte de su estilo cotidiano.<\/p>\r\n    <div class=\"kz-signoff\">Cada pieza cuenta una historia. Gracias por dejar que Karaz ser parte de la tuya.<\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n  function initKarazAccordion(){\r\n    var items = document.querySelectorAll('.kz-cc-item');\r\n    items.forEach(function(item){\r\n      var head = item.querySelector('.kz-cc-item-head');\r\n      var body = item.querySelector('.kz-cc-item-body');\r\n      if(!head || !body) return;\r\n\r\n      if(item.classList.contains('active')){\r\n        body.style.maxHeight = body.scrollHeight + 'px';\r\n      } else {\r\n        body.style.maxHeight = '0px';\r\n      }\r\n\r\n      head.addEventListener('click', function(){\r\n        var isActive = item.classList.contains('active');\r\n        if(isActive){\r\n          item.classList.remove('active');\r\n          body.style.maxHeight = '0px';\r\n        } else {\r\n          item.classList.add('active');\r\n          body.style.maxHeight = body.scrollHeight + 'px';\r\n        }\r\n      });\r\n    });\r\n  }\r\n\r\n  if(document.readyState === 'loading'){\r\n    document.addEventListener('DOMContentLoaded', initKarazAccordion);\r\n  } else {\r\n    initKarazAccordion();\r\n  }\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Care Home Customer Care Our Promise Here for You, Every Step At Karaz Texas, we are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping and return policies before placing your order. Free Shipping On all U.S. orders of $65 or more. Flat rate of $5.99 under $65. Processing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-845","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/pages\/845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/comments?post=845"}],"version-history":[{"count":7,"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/pages\/845\/revisions"}],"predecessor-version":[{"id":887,"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/pages\/845\/revisions\/887"}],"wp:attachment":[{"href":"https:\/\/karaztexas.com\/es\/wp-json\/wp\/v2\/media?parent=845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}