Customer Care

Our Promise

Here for You, Every Step

At Karaz Texas, we are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping and return policies before placing your order.

Free Shipping

On all U.S. orders of $65 or more. Flat rate of $5.99 under $65.

Processing Time

1–3 business days to process, then 3–5 business days for delivery.

Need Help?

We respond within 1–2 business days to every message.

Shipping Policy

We proudly ship within the United States.

Standard Shipping: Flat rate of $5.99 on orders under $65.
Free Standard Shipping on all U.S. orders of $65 or more.
Orders are shipped through trusted carriers, including USPS.

Orders are processed Monday through Friday. Please allow 1–3 business days for processing before your order is shipped.

Orders are not processed on weekends or major U.S. holidays, including:

Thanksgiving Day
Christmas Day
New Year's Day

Once your order has shipped, estimated delivery is 3–5 business days. Please note that delivery times are estimates and may be affected by weather conditions, holidays, or carrier delays beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Tracking information may take up to 24–48 hours to update after your shipping label has been created.

Please review your shipping address carefully before completing your order. Karaz Texas is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, the customer will be responsible for the cost of reshipping the order.

Returns, Exchanges & Damaged Items

All sales are final. Karaz Texas does not offer refunds. Please review your order carefully before completing your purchase.

We gladly replace items that arrive damaged or have a verified manufacturing defect. To request an exchange:

Contact us within 3 days of receiving your order.
The item must be unused, unworn, and returned in its original packaging.
Proof of purchase is required.

To request an exchange, please contact us:
Email: karazjewelrytexas@gmail.com
Instagram: @karaztexas

Customers are responsible for return shipping costs unless the item arrived damaged due to our error. Karaz Texas reserves the right to deny any exchange request that does not meet the requirements outlined in this policy.

If your package is confirmed lost while in transit, please contact us so we can assist you.

If the tracking information shows that your package has been delivered, Karaz Texas is not responsible for lost or stolen packages after delivery. We recommend contacting the shipping carrier and your local authorities if necessary.

If your order arrives damaged, please contact us within 3 days of delivery. Please include:

Your order number.
Photos of the damaged item(s).
Photos of the shipping box and packaging.

This information helps us process your claim as quickly as possible.

Jewelry Care

To help preserve the beauty and longevity of your jewelry, we recommend:

Avoid direct contact with perfumes, lotions, oils, and harsh chemicals.

Remove jewelry before swimming, showering, exercising, or sleeping.

Store each piece in a cool, dry place when not in use.

Clean gently with a soft, dry cloth.

Questions?

We're Always Happy to Help

If you have any questions regarding your order, shipping, or exchanges, our team is here for you. We strive to respond within 1–2 business days.

karazjewelrytexas@gmail.com @karaztexas

Thank you for choosing Karaz Texas. We truly appreciate your support and look forward to being part of your everyday style.

Every piece tells a story. Thank you for letting Karaz be part of yours.